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Our AssurANce | Our Promise

2 Year Warranty

Le Thermique products warrant to be free from defects in workmanship and materials to the original purchaser from the date of purchase.

2 Years Warranty

For Main Base Unit and stainless steel jar use for personal.

6 Months Warranty

For Main Base Unit and stainless steel jar use for commercial.

6 Months Warranty

For accessories included blades, measuring cup, steamer set, simmering basket and butterfly whisk.

EXCLUSIONS: This warranty does not cover any of the following:

  • Normal wear and tear
  • Cosmetic damage
  • Damages caused by misuse, abuse, or by accident or negligence, including prolonged exposure to inclement weather
  • Damage caused by rips, cuts or tears
  • Burns and abrasions
  • Ingress of water, dust or insects into the product
  • Products treated with steaming devices or other heat treatments
  • Unauthorized modification or alteration
  • Mechanical damages, overloading
  • Damage as a result of lightning or power surges

Le Thernique products must be registered within 4 weeks of purchase.

Proof of purchase will be required for any guarantee claims.

For all warranty questions or assistance please email to [email protected]

MAKING A WARRANTY CLAIM

(1) Visit to www.artedcocina.com for Le Thermique products and fill out the limited warranty claim form.

(2) Upon receipt of your warranty claim, the company may (a) accept your claim for warranty service, (b) request that you send your product to your dealer for further evaluation of your claim, or (c) deny your warranty claim

(3) If your Product is covered by this warranty, then sole discretion (1) repair the Product (or part or component thereof), (2) replace the Product (or part or component thereof) with the same model product (or part or component), (3) replace the Product (or part or component thereof) with a comparable product (or part or component) should the Product be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of LeThemique products. A replacement product does not start a new Warranty Period. At its option, the company may replace the Product with a new or refurbished product.

(4) This warranty gives you specific legal rights, and you may have other rights which vary from country to country, province to province, and state to state. Where any term of this warranty is prohibited by the law of any jurisdiction, such term shall there be null and void, but the remainder of this warranty shall remain in full force and effect.

Except as specified above or prohibited by applicable law: all express or implied conditions and warranties, including, without limitation, any implied warranty or condition of merchantability or fitness for a particular purpose, or accuracy of any informational content, are hereby excluded and disclaimed by Jache Sdn Bhd; and in no event will Jache Sdn Bhd company, or owner operator be liable for any special, direct, indirect, consequential, incidental, or punitive damages howsoever arising and regardless of the theory of liability, even if advised of the possibility of such damages. Products, prices, availability, specifications, and offers are subject to change or cancellation at any time without notice.

Process

How to report a problem?

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01.

REGISTER your product claim issues by clicking this link https://www.artedcocina.com/warranty-claims/

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02.

A verification email will be sent to you. Please allow no more than 12 hours (working day) for a response from customer service.
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03.

Customer service will reach out to you to confirm the problems.

Easy process

How to return the product?

1

Stand By

A GDex courier service return dispatch document will be sent to you via email and WhatsApp if repair and service are required.
2

Prepare Package

Pack the item so that it will not be damaged in transit. Please use the original packaging box. Remove the address label from the package and affix the returns label in a visible location.
3

Pick Up

The customer service representative from GDex courier service will contact you to arrange for the pickup of your goods.
4

Inspection

When the goods arrive at the service center, Le Thermique customer service will validate the issues and update the status for no more than 7 working days.